Service Express Supervisor

Job Description

Title: Service Express Supervisor

Company Name: The Westin Brisbane

Vacancy: 3

Job Location: Australia, Queensland, Brisbane, CBD & Inner Suburbs, Brisbane

Employment Status: Full time

Start Your Journey With Us

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,700 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World. ™ 

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

Time to Rise in our Complex

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are currently looking for an energetic Service Express Supervisor who is excited to join the Westin Brisbane & Four Points by Sheraton Brisbane Complex team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable, intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

The role

The Service Experience Supervisor works closely with the Front Office team and will possess strong leadership, communication and relationship skills. You will be expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction to support the operations team with in-room dining oversight, service delivery, guest experience and events support.

What you can bring

  • Experience with high-volume call triage
  • Customer service or hospitality experience
  • Experience with leading and managing a team
  • A can-do attitude and welcoming smile!

If this sounds like you, APPLY NOW and start your Marriott journey today!

 

Read Before Apply

Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have in a training & development role?
How many years of people management experience do you have?

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