Technical Customer Support

Job Description

Title: Technical Customer Support

Company Name: UnifiedNet(T)

Vacancy: 2

Job Location: Australia, New South Wales, Sydney, North West & Hills District, Bella Vista

Employment Status: Full time

UnifiedNet™ is an Australian-owned Business Telecommunications Provider taking the telecommunications industry by storm. We are seeking professional, well-spoken, enthusiastic, reliable, and talented people to join our team. A rewarding workplace where you will be encouraged, recognised, and rewarded for your performance.

You will be responsible for:

  • Answer incoming calls from clients, raise tickets and record accurate details
  • Respond to new and existing tickets
  • Configure and deploy relevant hardware across multiple technologies.
  • Diagnose and resolve network and communication issues
  • Communicate with clients in a clear and professional manner, manage expectations as required and work to resolve client issues
  • Work with vendors and third parties as required for resolution of client issue
  • Engage with Account Managers to highlight potential client risk
  • Proactively monitor and maintain client environments

The ideal candidate will be able to demonstrate or have the following:

  • Experience with remote support, offering end-user support to clients
  • Be a problem solver with a passion for technology
  • Demonstrate strong communication skills over the phone
  • Ability to adapt and learn new technologies and systems
  • Ability to assess, complete, and work with an attention to detail
  • Knowledge of networking, cyber security, voice over IP, unified communications or PABX would be advantageous

Job benefits and perks:

  • Competitive package with Bonuses 
  • Great place to work and friendly environment
  • Opportunity to grow your career and move to other areas within the business
  • Full-time position (Monday to Friday)
  • Conveniently based in Bella Vista

How to apply:

If this sounds like the ideal position for you, don't delay as this is an immediate start. Apply now for this amazing opportunity by clicking on the Apply Now button below.

Read Before Apply

Do you have customer service experience?
How many years' experience do you have as a Technical Customer Service Consultant?
What's your expected annual base salary?

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