Job Description

Title: Technical Customer Support

Company Name: UnifiedNet(T)

Vacancy: 2

Job Location: Australia, New South Wales, Sydney, North West & Hills District, Bella Vista

Employment Status: Full time

UnifiedNet™ is an Australian-owned Business Telecommunications Provider taking the telecommunications industry by storm. We are seeking professional, well-spoken, enthusiastic, reliable, and talented people to join our team. A rewarding workplace where you will be encouraged, recognised, and rewarded for your performance.

You will be responsible for:

• Answer incoming calls from clients, raise tickets and record accurate details
• Respond to new and existing tickets
• Configure and deploy relevant hardware across multiple technologies.
• Diagnose and resolve network and communication issues
• Communicate with clients in a clear and professional manner, manage expectations as required and work to resolve client issues
• Work with vendors and third parties as required for resolution of client issue
• Engage with Account Managers to highlight potential client risk
• Proactively monitor and maintain client environments

The ideal candidate will be able to demonstrate or have the following:

• Experience with remote support, offering end-user support to clients
• Be a problem solver with a passion for technology
• Demonstrate strong communication skills over the phone
• Ability to adapt and learn new technologies and systems
• Ability to assess, complete, and work with an attention to detail
• Knowledge of networking, cyber security, voice over IP, unified communications or PABX would be advantageous

Job benefits and perks:

• Competitive package with Bonuses 
• Great place to work and friendly environment
• Opportunity to grow your career and move to other areas within the business
• Full-time position (Monday to Friday)
• Conveniently based in Bella Vista

How to apply:

If this sounds like the ideal position for you, don't delay as this is an immediate start. Apply now for this amazing opportunity by clicking on the Apply Now button below.

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