Title: Technical Customer Support
Company Name: UnifiedNet(T)
Job Location: Australia, New South Wales, Sydney, North West & Hills District, Bella Vista
Employment Status: Full time
UnifiedNet™ is an Australian-owned Business Telecommunications Provider taking the telecommunications industry by storm. We are seeking professional, well-spoken, enthusiastic, reliable, and talented people to join our team. A rewarding workplace where you will be encouraged, recognised, and rewarded for your performance.
You will be responsible for:
- Answer incoming calls from clients, raise tickets and record accurate details
- Respond to new and existing tickets
- Configure and deploy relevant hardware across multiple technologies.
- Diagnose and resolve network and communication issues
- Communicate with clients in a clear and professional manner, manage expectations as required and work to resolve client issues
- Work with vendors and third parties as required for resolution of client issue
- Engage with Account Managers to highlight potential client risk
- Proactively monitor and maintain client environments
The ideal candidate will be able to demonstrate or have the following:
- Experience with remote support, offering end-user support to clients
- Be a problem solver with a passion for technology
- Demonstrate strong communication skills over the phone
- Ability to adapt and learn new technologies and systems
- Ability to assess, complete, and work with an attention to detail
- Knowledge of networking, cyber security, voice over IP, unified communications or PABX would be advantageous
Job benefits and perks:
- Competitive package with Bonuses
- Great place to work and friendly environment
- Opportunity to grow your career and move to other areas within the business
- Full-time position (Monday to Friday)
- Conveniently based in Bella Vista
How to apply:
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